Cannot save scans

[gideonfell]

I use my OfficeJet Pro 6978 for scanning with the HP Scan software.

Recently, I have not been able to save the scans. The image arrives in the software, but when I click Save, the image does not appear in file explorer. Normally, the image appears with the default filename and I change it.

I rebooted the computer and the printer, and I reloaded the printer's software suite. No help.

Has anyone experienced this and have a solution?

[TEJ1602]

@gideonfell, Welcome to HP Support Community!

Download and run the automated diagnostic tool to quickly and easily resolve HP Printer Scan problems. The automatic solutions and instructions provided by HP Print and Scan Doctor can be very effective for resolving many types of scanning and printing problems.

Click here to download.

If the issue persists, perform a root level uninstallation of print drivers-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Once the uninstallation is complete, you can download and install the latest software from here.

You can try alternate apps to scan:

• HP Smart app (Windows 10): Search the Microsoft Store for HP smart to find and install this app. For more information, go to Using the HP Smart App (Windows 10).

• HP Scan and Capture app (Windows 10, 😎: Scan documents or photos from the printer or webcam. A full feature driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).

Also, try updating the printer firmware from here.

For more information on firmware update refer to this link

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[gideonfell]

Does the link in your post load the expanded scsnning software? I need that version. The standard version is not sufficient.

[TEJ1602]

@gideonfell

Find below the link for extended scanning software-

HP Scan Extended
ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let me know if you need any further assistance.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!