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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 3 (90 Views)

Cannot scan from Dell XPS running Vista to HPJetPro8725. Communication fails - HP Twain Scan fails

Product Name: HP OfficeJet Pro8725
Operating System: Microsoft Windows Vista

HP Scan doctor reports 'Cannot communicate with printer device" upon test scan.  Scan Doctor reports that devices pass all tests except HP Twain Scan as process was cancelled by user (!!! - I did no such thing). I have turned all devices and router off and on, turned off blocking firewall software etc, etc, etc.  How do I resolve HP Twain Scan issue?

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Regents Professor
Posts: 5,186
Member Since: ‎04-11-2012
Message 2 of 3 (59 Views)

Re: Cannot scan from Dell XPS running Vista to HPJetPro8725. Communication fails - HP Twain Scan fai

Hello, 

 

I'd suggest you to uninstall the printer software.

Check for OS updates and install them.

Download the software by visiting http://support.hp.com/us-en/drivers

 

However there are alternatives to scanning using HP Printer software....

1> You may key in the printer IP address in to a browser ( IE or firefox ). And scan using WEBSCAN feature.

2> or Scan using MS Paint.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 3 (43 Views)

Re: Cannot scan from Dell XPS running Vista to HPJetPro8725. Communication fails - HP Twain Scan fai

Thanks, Jabzi, the Webscan solution workds for a text scan, but I am trying to scan and crop pictures and don't see how to do that with webscan. The issue seems to be with HP Twain Scan.  Do you know if there is a rix or reload of this software or driver?

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