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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-30-2020 10:55 PM

HP Recommended
Operating System: macOS 10.15 Catalina

Cannot scan via HP Smart on my Mac (OS Catalina 10.15.2). Found there's a posted solution for those on Windows (HP Scan Extended ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi), but do not see the equivalent for Mac.  Can anyone provide a similar solution/link for Mac based print drivers?

2 people had the same question
3 REPLIES 3

‎03-31-2020 07:36 AM

HP Recommended

Can you please elaborate on  "cannot scan"?  What is happening that you are unable to scan?

Do you get an error message?

Does HP Smart not see the scanner?

What printer do you have?

 

Are you able to scan with Image Capture but not HP Smart?

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎03-31-2020 11:45 AM

HP Recommended

I have my Macbook connected to the printer via USB cord, with my HP Smart app open, I click on scan, and a spinning wheel shows up and never goes away.  The scan feature in HP Smart does not work whatsoever.  I am able to print from HP Smart.  The scan feature is my only issue. 

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‎03-31-2020 03:46 PM

HP Recommended

We have seen some communication delays and issues in macOS Catalina.  Most of those seem to be resolved in macOS 10.15.4.  Are you in a position where you can safely update to 10.15.4 to see if this resolves it for yourself as well?

While I may work for HP Inc, the views and opinions expressed here are my own.
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