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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-17-2019 01:47 PM

HP Recommended
Product: Envy 5055
Operating System: Mac OS X 10.10 Yosemite

I have tried downloading all new firmware and drivers plus Easy Scan, several times. I can scan from my iPhone, but keep getting a message that I can't download the files to Safari,  and when I open Easy Scan it does not list my scanner, so when I try to reinstall it from the App store, it won't install.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2019 02:17 PM

HP Recommended

@trthornes, Welcome to HP Support Community!

 

This could just be an issue with the HP Easy Scan application or the computer itself. Let us try to isolate the issue-

 

Are you able to print from your computer?

Have you tried using a different application to scan? If no, try using other apps.

 

Refer to the document HP Printers - How to Scan (Mac), try scanning using the HP Smart App or Apple Image Capture and see if that works.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎10-20-2019 02:17 PM

HP Recommended

@trthornes, Welcome to HP Support Community!

 

This could just be an issue with the HP Easy Scan application or the computer itself. Let us try to isolate the issue-

 

Are you able to print from your computer?

Have you tried using a different application to scan? If no, try using other apps.

 

Refer to the document HP Printers - How to Scan (Mac), try scanning using the HP Smart App or Apple Image Capture and see if that works.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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