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trthornes
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Message 1 of 2
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Solved!

Cant scan from Mac but can from iPhone.

Envy 5055
Mac OS X 10.10 Yosemite

I have tried downloading all new firmware and drivers plus Easy Scan, several times. I can scan from my iPhone, but keep getting a message that I can't download the files to Safari,  and when I open Easy Scan it does not list my scanner, so when I try to reinstall it from the App store, it won't install.

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Solved!

Cant scan from Mac but can from iPhone.

@trthornes, Welcome to HP Support Community!

 

This could just be an issue with the HP Easy Scan application or the computer itself. Let us try to isolate the issue-

 

Are you able to print from your computer?

Have you tried using a different application to scan? If no, try using other apps.

 

Refer to the document HP Printers - How to Scan (Mac), try scanning using the HP Smart App or Apple Image Capture and see if that works.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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