10-17-2019 01:47 PM
I have tried downloading all new firmware and drivers plus Easy Scan, several times. I can scan from my iPhone, but keep getting a message that I can't download the files to Safari, and when I open Easy Scan it does not list my scanner, so when I try to reinstall it from the App store, it won't install.
Solved! Go to Solution.
10-20-2019 02:17 PM
@trthornes, Welcome to HP Support Community!
This could just be an issue with the HP Easy Scan application or the computer itself. Let us try to isolate the issue-
Are you able to print from your computer?
Have you tried using a different application to scan? If no, try using other apps.
Refer to the document HP Printers - How to Scan (Mac), try scanning using the HP Smart App or Apple Image Capture and see if that works.
Keep me posted for further assistance.
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