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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Officejet 6600
macOS 10.15 Catalina

Catalina 10.15.3 solved issues with HP printer, but additional problems, now that I have updated to Catalina 10.15.4.

 

Printing is not an issue, the problem is the scan function:

 

1. I can scan multiple pages, but the pages will not save as one document.

2. No option to choose file type, e.g. jpeg, pdf. Default seems to be TIFF.

3. No option to edit pages, e.g. crop.

 

Don't wish to buy another printer, but Mac/HP problems over the last 12 months or so, are wearing thin.

 

Would really appreciate a fix for the above problems.

 

Many thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Please delete the HP Easy Scan app from the Applications folder and empty the trash, then download and install the latest version from the Apple Mac Store, I could personally use it without any similar issues on 10.15.4:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Additionally, follow HP Easy Start to make sure there are no updates available for the HP Essential Software for your printer:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Please let me know the results. if the Edit and Send buttons may now become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

Please let us know what application are you trying to scan from, e.g. Image Capture, Preview, HP Easy Scan, HP Smart:

https://support.hp.com/in-en/document/c04788799

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi Shlomi,

 

I tried to scan using HP Easy Scan. The Easy Scan window opens as normal, and once scanned, the image appears in the left window. I can scan additional pages, and each additional scanned page appears in the left window. However, when finished, the pages do not appear in the right window, and I cannot edit any pages.

When I select the edit option; adjust, straighten and crop appear in the right window, but the image of the scanned page does not, and I cannot edit the page.

 

Thanks.

 

HP Recommended

Hi,

Please delete the HP Easy Scan app from the Applications folder and empty the trash, then download and install the latest version from the Apple Mac Store, I could personally use it without any similar issues on 10.15.4:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Additionally, follow HP Easy Start to make sure there are no updates available for the HP Essential Software for your printer:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Please let me know the results. if the Edit and Send buttons may now become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi Shlomi,

 

Problem solved! 

 

I'm embarrassed it was such an easy fix.

 

Thanks very much for your help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.