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‎08-14-2019 12:02 PM - last edited on ‎08-14-2019 12:10 PM by Retired

HP Recommended

 

 

officejet 8710 - Windows 10 - I've been trying to print on envelopes sized 8.5 x 5.5, I followed the instructions to add custom paper size ( https://support.hp.com/us-en/document/c03890386/ ) and successfully added this size. Then I filled the paper tray with envelopes of this size and chose "custom" as the paper size. When I tried printing I got the message that the paper in the tray does not match the size "custom". 

 

Please help

 

edited*

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2019 02:49 PM

HP Recommended

@Raffman, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎08-17-2019 05:35 AM

HP Recommended

@Raffman,

 

Welcome to the HP Support Community!

 

Do you see the name of the custom paper size you have created in the paper size options? If yes, then select that and then try printing.

 

If you do not see that name of the custom paper size you have created then you might have to create it again and save it correctly.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎08-17-2019 08:00 PM

HP Recommended

It showed up in the paper options on the PC and I selected it . It didn't show up on the printer so I selected custom .

Was this reply helpful? Yes No

‎08-18-2019 02:49 PM

HP Recommended

@Raffman, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎08-21-2019 09:32 PM

HP Recommended

It worked!

Thanks

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‎08-22-2019 10:02 AM

HP Recommended

@Raffman

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead! 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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