Chromebook to printer scanning issues

[ShyanneGentry]

I have an HP chromebook and the HP Envy 5055. I finally figured out how to scan from the chromebook to the printer. However, now it won't scan. I keep getting an error message in the PDF viewer chrome extension that states "missing PDF file" When I click on "More information" I get this message... PDF.js v2.3.164 (build: 12ff2527)
Message: Missing PDF[edit]

Virtual assistant doesn't help since it doesn't recognize chromebook as a possible operating system.

[Riddle_Decipher]

@ShyanneGentry Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's all you need to know about scanning using the Chromebook:

Scan with Webscan

Access the Webscan feature in the printer's Embedded Web Server (EWS) to save scans to a Chromebook.

1. Connect the printer to the same wireless network that the Chromebook is connected to.

   • Printers with touchscreen or text-based menus: Select the Setup, Network, or Wireless menu to start the Wireless Setup Wizard. When prompted, select the name of your local network, and then follow the on-screen instructions to enter the network password to complete the connection.

   • Printers with buttons only: Press and hold the Wireless button for at least 3 seconds or until the light starts blinking, and then press the WPS button on the router. When the wireless light on the printer is solid, the connection is complete.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!