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AK657 Student
Student
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Message 1 of 2
58
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Color lines when printing

officejet 6835
Microsoft Windows 10 (32-bit)

I am getting a on inch strip of color lines when scanning or copying any document.  I have cleaned all the areas of the scanner glass and plugged the scanner directly to a power socket, per all the instructions I have seen provided in the community.  I still have this issue.  Can anyone in HP Support address this issue??  What is the real fix here.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Color lines when printing

@AK657, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Try scanning, if the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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