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Copies coming out black

HP deskjet 2544
Copies are coming out all black
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Copies coming out black

Please check color cartridge ink level
Although I am an HP employee, I am speaking for myself and not for HP.

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Copies coming out black

Hi. If the print is coming out completly black , you should try cleaning the contact points of the cartride and the printer. Check with a genuine Cartridge and not a Refilled one. Ensure you are using Genuine Cartridge. If it is still not working you can contact HP Tech Support.

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Copies coming out black

You mean the content is printed but in black color or no image it is black color on complete paper?

 

Print a test page from coumputer (if connected) and check if that comes fine. If print comes okay, Try making a scan from computer. If print has the same issue, you need to check for print quality issue using below document.

 

http://support.hp.com/us-en/document/c03827551

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