DESKJET 2540 WON'T SCAN

[daisychild]

I can print off my laptop and printer shows as connected but can't get past the 'claim code' on print out.  the printout has no claim code and no @hpe .. only has visit the wireless printing center. very frustrating!!! no problems were found either on printout. won't let me add to hp account but printer is on my laptop -which is a HP  UGH

[TEJ1602]

@daisychild, Welcome to HP Support Community!

Retrieve your printer claim code by pressing the Information button  to print a page titled “Printer Information Page". This page shows the status of the wireless network connection. See the following instructions, depending on the status of the wireless network connection:

• The printer is already connected to a wireless network:

  1. Press the Web Services button  and the Information button  at the same time to print instructions.

  2. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• The printer is not connected to a wireless network:

  1. Press and hold the Wireless button  for 3 seconds to print the Wireless Quick Start Guide.

  2. Follow instructions in the guide to connect the printer to your wireless network.
  3. Press the Web Services button  and the Information button  at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled “Congratulations” prints with your printer claim code.

Hope this helps! Keep me posted. 

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