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Deskjet 2630 scans have a blue line across the the image

HP Recommended
HP Deskjet 2630
Microsoft Windows 7 (64-bit)

I got one of these "Free Ink" Deskjets a couple years ago.

Just very recently, a couple months ago, I got it replaced, because the paper feeding mechanism kicked the bucket.

 

Now this new printer's scanner is acting up. There's these thick, blue lines going across the entire scan, and so far nothing I've tried has fixed this issue. The scanner's glass is clean, and no matter what I try to scan, I always have these blue errors on it. I attached an example scan as an evidence (https://i.ibb.co/bsD2ZMV/Scan-errors.jpg)

Scan errors.jpg

I very seldom use the device at all, but everything was working flawlessly last time I used the device, roughly a month ago.

The HP's own website states that the warranty is now expired, apparently continuing the previous printer's period rather than starting anew with the new device.

Any way I could potentially salvage this poor thing, or should I just get a dedicated scanner and enjoy the cheap printing on Deskjet ?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@HooPee, Welcome to the HP Support Community!

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

 

In this case, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Okay, I tried both the Color Copy, and B&W Copy functions. The blue stripes still appear clearly on the color copy, where as the blue stripes are missing on the BW one. I attached photos of the results on this post.

 

color copy.jpgBW copy.jpg

Turning the printer off and keeping the power cord disconnected for a minute didn't do anything. The device is plugged into a singular wall outled, no other devices near by.

 

The scanner light moves fully from one side to the other while scanning. No odd noises.

Printer's software and firmware are up to date.

 

The warranty has expired just recently, and the repair estimates climb up to over 100 €, which is almost 4x the price of one brand new device.

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HP Support Agent
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@HooPee

 

I recommend you contact HP as suggested previously, so they can help get this sorted, as we've reached the end of the line.

 

Thanks for understanding.

TEJ1602
I am an HP Employee

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