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Device Won't Scan

HP Recommended

Pretty straightforward:

1) I put something on the plate to scan

2) I close the lid

3) I hit the Scan icon

4) I identify that I want to save as a PDF (or anything else)

5) I select the only thing on the screen as my computer

6) I get a thing saying I need to install already-installed software

7) I (re)install the HP software

😎 Rinse and repeat (starting at 3) four times and still can't just get a simple Black-and-white document; I can only imagine what I'd get if I wanted to scan a document with any color, let alone <shudder> a PICTURE 

 

How do I scan a document into my computer using this device that is supposed to, among other things, scan documents?

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@JJennen, Welcome to HP Support Community!

 

Are you able to make photocopies on the printer directly?

 

If yes, follow the steps below to isolate and resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

  1. In Windows, search for and open View local services.

  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

  3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan.

 

If no, follow the steps from the document HP Printers - Resolving Copy Problems.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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