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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-20-2020 09:18 AM - edited ‎08-20-2020 09:26 AM

HP Recommended
Product: M479fdw
Operating System: Microsoft Windows Server 2016

Hello 

We recently purchased an HP MFP M479fdw printer, it was set to forward incoming faxes to a Shared network folder. For a week everything was fine, then it randomly stopped forwarding the faxes to the Network folder. Our IT guy had a look & reset the printer & set the forwarding incoming Fax to a network folder. After a week it again stopped working. I spent a  number of hours with HP support over the phone & also with IT providers to find a solution. No-one was able to identify the problem and provide a solution. 

 

We still receive and send faxes at printer level. The only issue is with forwarding incoming faxes to a network folder

 

Our shared folder is located on the server which has MS Server 2016 installed. Our capable IT provider checked for any issues with firewall & network permissions, everything looks fine. 

 

I have had high regard for HP products, and I recommended our medical center to purchase HP printer for the reception but this time, I am very disappointed. 

 

HP support over the phone is not up to my expectation in finding a solution

 

Please help !!

 

Thank you 

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