Document Feeder Freezes

[Bankerr]

The document freezes after feeding anywhere between 7 to 15 pages, and 2 pages at times.

[Betty0610]

@Bankerr

Welcome to the HP Support Community.

Does this happen while copying/scanning from the scanner glass too?

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Dust or paper residue on the rollers or separator pad inside the ADF can cause paper feed issues.

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the product)

2. Remove the stack of paper from the document feeder tray.

   Figure : Remove the paper from the document feeder tray

   

3. Press the Power button () to turn off the product.

4. Disconnect the power cord from the rear of the product.

5. Lift the cover of the ADF, and then find the rollers and the separator pad.

   Figure : Location of the ADF rollers and separator pad

   1. ADF rollers

   2. Separator pad

6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

7. Use the damp cloth to wipe any residue off of the rollers and the separator pad.

   Figure : ADF rollers

   

   Figure : ADF separator pad

   

8. Dry the rollers and separator pad with a dry, clean, lint-free cloth.

9. Close the cover of the ADF.

10. Reconnect the power cord to the rear of the product.

11. Press the Power button () to turn on the product.

12. Reload the original document print side up in the document feeder tray.

    Figure : Reload the original document

    
13. Try to perform the task again.

Also, let's do a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Bankerr]

Dear Betty0610,

It does not freeze when using the glass copying or scanning.

I've tried everything you've suggested several times.  Is there possibly another solution to try?

Many thanks,

[Betty0610]

This could be an issue with the Document Feeder then. I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!