Document Scan with Feeder to Email

[Stephenseitz411]

It only allows me to scan using the flat bed and it will scan to email. When I try to use the feeder, it goes through all the pages but then just sends a blank email with no document when I am trying to scan multiple pages to an email.

[Jay_G24]

Hi Stephenseitz411,

Welcome to the HP Support Community. I'd be happy to assist you with the  "Scan to email-ADF" issue. 

To assist better please get back to me with the required information-

Please help me with the exact serial, product number, and model of your product to help you better.
Click on this link to know how to find the serial number of the product.

Meanwhile, Refer to this document -How to Scan

When you're scanning from ADF make sure to put the printed side-feed up.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Stephenseitz411]

Serial # is TH4C233288

FPU # is B9S78-64001

Model is HP Office Jet 5740

[Jay_G24]

@Stephenseitz411,

Thank you for replying

Were you able to refer to the suggested document?

Try the steps 2-4 in the document : Improving Scan Quality

Let me know if this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Stephenseitz411]

I tried resetting the computer as that would seem like it could be an optional solution. It did not work and here is the screenshot of the email I am receiving after it spends 5 minutes scanning.

[Jay_G24]

Hi @Stephenseitz411,

Could you try making a copy using the automatic document feeder and tell me if it works?

Keep me posted!

[Stephenseitz411]

So I just made a scan with one page and it showed up in my email and was attached. Is it possible it has a limit on number of pages it can scan? I think I was trying to scan about 13-16?

[Jay_G24 · Accepted solution]

File size limitation may be dependable on the email that you are using e.g. some email only allows a maximum of 5MB attachments. There isn't an actual page limit. It is really a file size limit. This is like attachment size limits with emails. In general, 10MB is considered safe for the maximum size of an email. If you have a large document or there are a lot of pictures, it may be best to scan to the computer first. You will have the ability to reduce the quality (file size) or to use a third-party program to compress or Zip the file. Then you can send the document via email.

[Stephenseitz411]

So it looks like 8 single pages are the scan limit. I may just scan it to email several different times and then I have an app on my phone that I can merge different scans together in. That may be the best case scenario.

Thank you!

[Jay_G24]

That sounds like a viable option, I am glad we could figure things out.

If you need further assistance feel free to reach out to us.

Have a great day ahead!