11-16-2019 02:05 PM
The scanner says documents loaded in feeder. Scanner wont recognize computer. I have to pull it up on my desktop. When I scan it only scans from glass (single page) and wont pull documents loaded into feeder. I have downloaded the complete version of the driver as well. Still does not work.
11-19-2019 12:09 PM
Welcome to HP support community.
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Refer the steps mentioned in this HP document for firmware update:- Click here
Set scan preferences
Change settings in HP Scan before you complete a scan job.
Show Viewer After Scan check box
Select a Scan Shortcut, such as Save as PDF or Email as JPEG.
To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.
Select the Show Viewer After Scan check box.
If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.
Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee