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Document feeder jam

HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer

Says original is jammed in the document feeder, but can't find paper jammed.

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HP Recommended

Hi,

 

Please refer to this document, 

https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

 

go to step 1  and go to 

Clear jammed paper from the automatic document feeder

also you will find a vertical sensor, check if that toggles freely.

 

Hope this helps.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
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