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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-19-2020 04:31 AM

HP Recommended
Product: Officejet 6950
Operating System: Microsoft Windows 10 (64-bit)

Every time I try to scan a multi-page document using the document feeder, the scan jams on the third page of the document. The 3rd page feeds halfway through the document feeder, and then stops, giving a document feeder jam message. I've tried resetting the printer. 

 

DO NOT REPLY WITH CLEANING INSTRUCTIONS. I've seen this asked before and seen HP "experts" reply with copy and pasted cleaning instructions, rather than attempt to solve the issue. 

 

It seems to me like a firmware update should be written to update this, please help!

4 people had the same question
1 REPLY 1

‎02-22-2020 02:21 AM - edited ‎02-22-2020 02:24 AM

HP Recommended

Hi @FergalJ

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Let's try these steps to reset the printer -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, this could be an issue with the sensors and I'd suggest you Contact HP in your region regarding the service options for your printer.

 

PS: Reposing the steps for the visitors/ other community members with the same issue - HP OfficeJet 6900 Printers - A 'Paper Jam' Error Displays
 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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