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Document feeder won't work when scanning on Officejet Pro 9025

HP Recommended
Officejet Pro 9025
Microsoft Windows 10 (32-bit)

The document feeder won't work when scanning but works when copying

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HP Recommended

Hello @DVprinter1 ,
Welcome to the HP Support Community!

 

Which APP, on the PC, is used for scanning.

 

Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!




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I am using the HP Printer software that was downloaded onto my computer.  Trying to "scan to computer", it recognizes my laptop but the document feeder isn't pulling.

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Does this app have a name?




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