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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
hp scanjet g4010
Microsoft Windows 10 (32-bit)

My scanner hasn't worked sense the last Win 10 update. When I used my original install CD, it said my OS was not supported. When I try to download and install new driver software, I get a pop-up window containing a large red X and the address of the file where the driver was downloaded to. When I click OK the install app closes. I tried to past a copy of the message, but that didn't work.  Thanks

1 REPLY 1
HP Recommended

Hi

Does that mean you have downloaded and tried these???

HP Scanjet G4010 Photo Scanner Full Feature Software and Driver

14.5.1109.5 MBSep 9, 2015Download
 

HP Scanjet G4010 Photo Scanner Basic Feature Driver

14.5.0.11.8 MBJun 25, 2015Download
 

HP Print and Scan Doctor for Windows

4.97.1 MBMar 24, 2016Download

 

Which is all there are.

 

 

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