08-08-2017 10:38 AM
I cannot find the option to "Scan to Email" a two sided document. Is it possible to do a Two Sided scan on the HP Office Jet Pro 6978?
08-10-2017 07:11 AM
Unfortunately, I do not see ANY options to change the settings to the duplex feature for scanning on the printer itself. I have set up this device on the computer and when going through the scan settings on the computer as you instructed, there is no option for changing the scan to duplex either.
Thank you for your help. Is there a phone number I can call and speak with anyone about this?
08-10-2017 07:59 AM
All done from your computer...
Please try this scan solution:
HP Scan Extended
For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Make searchable PDFs w/OCR scans with this free scanning software - https://www.naps2.com/
Let us know.
07-16-2019 04:39 PM
After spent a lot of time trying to work my new 6968 duplex I found the problem. HP dropped the 6968 from $89 to $69 and the same duplex system is called the 6970 and now costs $115. Same exactly original duplex printer but now cost more. Same exactly printer when it was the original 6968. Same cartridge, etc. Bad, very bad for HP. Now I have to take Amazon back and replace the duplex version to a new 6970. What a mess. It took a week to sort it out. That has to cost $$ to Amazon not mention my time.
07-19-2019 03:22 AM
Welcome to the HP Support Community.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please do check your inbox on the forums page for the private message.
Have a great day!
I am an HP Employee
08-08-2019 03:39 PM
I went through 3 machines (6968 faulty printing-> 6978 couldn't retract paper for duplex copy-> another 6968 by OfcMax goofup-> fourth is current 6978. All are rattly, rather flimsy, intemperate inkoholics. Getting used to it, but I too demand the advertised duplex scanning: one of main reasons I bought it. Am ready to destroy it, return the pieces to OfcMax, cut my losses and buy a different brand.
11-19-2019 09:23 AM
Hi, I am having a similar issue with scanning on my printer. There are no settings that I’ve found to scan 2-sided to 2-sided from the “scan to email” selection. Can you please help me with this?