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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2020 04:26 PM

HP Recommended
Product: HP PageWide Managed Color MFP E58650
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

I recently have a HP PageWide Managed Color MFP E58650 that i am trying to use for scanning purposes. It will print but evertime you press the Scan button it states HP Smart cannot scan from this printer.

 

'Either the printer does not have a scanner or HP Smart cannot use the scanner in this printer' 

 

This is a brand new Printer and the technician can not figure this out. We are trying to configure it for a USB printer-Computer. 

 

I have updated all the drivers but it will still not work.

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