cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
10 4 0 0
Message 1 of 2
104
Flag Post
HP Recommended

ENVY 7855 will not scan to email "The printer could not connect to Web Services"

DELL ?
Microsoft Windows 7 (64-bit)

Message on printer screen "Server Problem"  ENVY 7855 will not scan to email "The printer could not connect to Web Services"   I have turned off the Router, PC and Printer.  When they all came back on I have the same problem. 

Message on printer says to check the firmware ??   Another message says to check the printer email set up.  I have tried to find the email setup but no luck.  Mostly I get a Bluetooth setup window. I did turn the Bluetooth off. Still have the same problem when I try to Scan to Email.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
20,752 20,652 1,149 1,240
Message 2 of 2
47
Flag Post
HP Recommended

ENVY 7855 will not scan to email "The printer could not connect to Web Services"

@skipl42

 

Welcome to HP support community.

 

Follow the steps mentioned in this HP document to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation