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nadtibmolap
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ERROR: Document Feeder Jam

HP Laser Jet Pro MFP M127fw
Microsoft Windows 10 (64-bit)

Whether I put one or multiple sheets into the feeder tray to copy (or scan), I get this message: Document Feeder Jam; Clear and Reload.  There is nothing jammed and I have cleaned the rollers.  Also, I am unable to select the "OK" button to acknowledge the error and move on.

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HP Support Agent
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ERROR: Document Feeder Jam

@nadtibmolap

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update firmware:- Cllck here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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nadtibmolap
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ERROR: Document Feeder Jam

Hello Sandytechy20,

 

Thank you for the response.  Yes, I tried all steps listed in the HP document and I have also updated the firmware (which was not an easy task).  Is there a way for me to do a master reset other than unplug the printer for 15 seconds etc...?

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HP Support Agent
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ERROR: Document Feeder Jam

@nadtibmolap

 

I am sending you a private message to reset the printer which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

 

Cheers.

Sandytechy20
I am an HP Employee

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