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Honor Student
Posts: 2
Member Since: ‎05-17-2017
Message 1 of 4 (120 Views)
Accepted Solution

EZ Scan stopped working

Product Name: HP Officejet Pro 8600
Operating System: macOS 10.12 Sierra

EZ Scan has stopped working.  It will not recognize the scanner on My Officejet Pro 8600.   To fix this I tried the following:

 

1) Down loaded and installed the latest version HP Utility and EZ Scan

2) Deleted and readded the printer to insure the HP driver was being used

3) Using the HP Utility, tried to enable "Scan to Computer".  This resulted in the message "Scan to Computer Cannot be Enabled"

 

I am able to print using the printer. 

 

I am not sure what else I can do.

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Accepted Solution

Re: EZ Scan stopped working

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

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Dean
Posts: 8,585
Member Since: ‎01-11-2011
Message 2 of 4 (103 Views)

Re: EZ Scan stopped working

Hi,

Thanks for using the HP Forums.

Can you try this:

From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Honor Student
Posts: 2
Member Since: ‎05-17-2017
Message 3 of 4 (87 Views)

Re: EZ Scan stopped working

This worked! Thank you for the help.

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Dean
Posts: 8,585
Member Since: ‎01-11-2011
Message 4 of 4 (77 Views)

Re: EZ Scan stopped working

Hi @sdcocon,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation