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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-06-2019 07:19 PM

HP Recommended
Product: Example: OfficeJet4650
Operating System: macOS 10.15 Catalina

The error is publicly known.  I get an error message telling me to load the document into the feeder.  This is a non-option with photos and even when I put a document into the feeder, it is not recognized and the same error message appears.  When will this problem be fixed? It has been going on for months.

4 REPLIES 4

‎12-06-2019 10:20 PM

HP Recommended

Hi,

Hp is working on a resolution together with Apple.

 

For now, please use Image Capture as a workaround:

https://support.hp.com/in-en/document/c06455960



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‎12-09-2019 06:55 AM

HP Recommended

Thanks for the reply. You are just the messenger and can’t do anything about the situation, but it is strange that this problem is still going on this long after the release and at least one subsequent corrective update.

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‎01-28-2020 03:12 PM

HP Recommended

macOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Scan to Computer is also fixed with 10.15.3.

 

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎01-28-2020 10:03 PM

HP Recommended

Thanks for the update @IronBadger, great to see this is resolved with 10.15.3



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