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Sue103
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Easy scan not working with Catalina. When will HP fix the problem?

Example: OfficeJet4650
macOS 10.15 Catalina

The error is publicly known.  I get an error message telling me to load the document into the feeder.  This is a non-option with photos and even when I put a document into the feeder, it is not recognized and the same error message appears.  When will this problem be fixed? It has been going on for months.

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Easy scan not working with Catalina. When will HP fix the problem?

Hi,

Hp is working on a resolution together with Apple.

 

For now, please use Image Capture as a workaround:

https://support.hp.com/in-en/document/c06455960

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Sue103
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Easy scan not working with Catalina. When will HP fix the problem?

Thanks for the reply. You are just the messenger and can’t do anything about the situation, but it is strange that this problem is still going on this long after the release and at least one subsequent corrective update.

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