11-16-2018 06:34 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
To provide you with an accurate solution, I'll need a few more details:
can you please brief the issue in detail?
Could you please help me with the exact model name or the product number and the operating system to assist you better.
Have a great day!
I am an HP Employee