Envy 120 - Lamp does not light for Copying and Scanning

[turoksj]

I have restarted the printer in accordance with the manufacturer's instructions.  The printer has the most updated software.  The image that results from scanning or copying is black with vertical color lines.  The scanning and copying process is completed but the lamp does not light.  Thank you in advance for your assistance.

[The_Fossette]

Hi @turoksj

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues with the scan quality.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2rX0gGv

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[turoksj]

I will take a look at the article.  As far as troubleshooting steps, I confirmed that the printer software was up to date and I restarted the printer as instructed.  These were the iniitial steps suggested in the articles that I came across in my brief research of the matter.  The scanning/copying features were working properly on its last use about a week ago.  Thank you for taking the time to respond.  

[turoksj]

I read the article, and think that there may have been a misunderstanding regarding the issue I am experiencing.  The issue is that the bulb is not lighting when I copy and scan.

[Dvortex · Accepted solution]

Hello, @turoksj

I see that you were interacting with @The_Fossette. He is out of office and I'd like to help 🙂

Going through the post, this looks like a scanner mechanism failure with your machine. You can try the steps below (if not tried already):

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try making a copy. If the copy fails, then contact the HP phone support for printer service options

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[turoksj]

Thank you very much for your response.  I will give that a try.  

[Dvortex]

Hello, @turoksj

Thanks for the update!

Let me know if the issue is resolved by marking the post as a solution!

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

[Jasonpc]

Everyone forgets about the AC power adapter.
Gotta make certain the 3 prong plug that goes into the adapter box is pushed in all the way. Plug it into a wall socket that doesn't share any other load on it to test. I'd first suspect the problem is that the power adapter took a high voltage spike surge that weakened its components. Its not putting out the high wattage necessary to get that nice bright lamp glow. You can try to repair it or better just replace it. Power supplies are the work horses of all ac electronic devices and bear the most load and takes hits from the power line . Hence they're the first thing you should suspect with weak or no bulb light.