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Honor Student
Posts: 1
Member Since: ‎05-19-2017
Message 1 of 3 (146 Views)

Envy 120 scanner light fault

[ Edited ]

I have the same issue with my envy 120e. Nothing fixes it and now I'm dealing with a blue screen popping up with numbers and letters then it tells me to shut the printer off. I'm not joking when i said we spent $200 on this printer and was able to only get 1 good year out of this. Come on hp, make this right especially for those of us that still deal with this printer on a daily basis. Why didn't HP take the responsibility and fix this issue!? If hp doesn't get replacements, then they will never get my business ever again and ill go to a different brand. I can't count how many ink cartridges have been used every time i print/ scan something with nothing but lines through the pages ! MAKE IT RIGHT HP!

HP Support Agent
Posts: 7,692
Member Since: ‎10-12-2016
Message 2 of 3 (121 Views)

Re: Envy 120 scanner light fault

Hi @JenEar76,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 


They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Forum

I am an HP Employee

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Posts: 6
Member Since: ‎05-05-2016
Message 3 of 3 (97 Views)

Re: Envy 120 scanner light fault

I share your frustration completely and would  be very interested to know what remedy HP offer you (if any!!). Please let us all know...

 I have put two posts on this forum over recent months about this problem with the Envy 120e and HP just ignore it!! And I have gone through 2 120e's now and both have the same problem.  Like you, unless HP come up with a satisafctory solution (other than buy a different HP printer!!!) then I  will never buy HP again.

Hope to hear from you an this post......

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation