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HandsthatHeal
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Envy 4500 stopped working with personal hotspot

HP Envy 4500
macOS 10.14 Mojave

I've been using my printer for the past 18 months to scan to and print from my Apple MacBook Air using a personal hotspot. Out of the blue it stopped working about a week ago. Even though the hotspot is showing up in the wireless settings as connected, when I try to scan, I get this message: An error occurred while communicating with the scanner (-9923). Has anyone found a way to make this work again?

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HP Support Agent
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Envy 4500 stopped working with personal hotspot

@HandsthatHeal, Welcome to the HP Support Community!

 

Printers may or may not work on a Hotspot connection. It is recommended to connect the printer to a Wireless router.

 

Alternatively, you may connect the printer and the MAC using WiFi Direct.

For more info, refer to this document. Try scanning.

 

For now, let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

If the issue persists, perform the steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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HandsthatHeal
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Envy 4500 stopped working with personal hotspot

I unplugged the printer and reset iPhone to default network settings. It worked after this.

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HP Support Agent
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Envy 4500 stopped working with personal hotspot

@HandsthatHeal

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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