cancel
Regy1 Honor Student
Honor Student
4 1 0 0
Message 1 of 2
58
Flag Post
HP Recommended

Erasing any personal information and documents

Photo smart C310a all in one printer
Mac OS X 10.6 Snow Leopard and older

hi I already asked this but some one just posted a help number that does not work in Europe.  Please could someone advise how I make sure I have erased all personal info and scanned documents, print jobs etc off my old printer before re cycling it.

thanks 

1 REPLY 1
HP Support Agent
HP Support Agent
9,849 9,678 653 630
Message 2 of 2
13
Flag Post
HP Recommended

Erasing any personal information and documents

@Regy1

 

I suggest you perform a Semi Full Reset

 

Since these steps are specific to your printer, I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation