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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-06-2014 01:28 AM

HP Recommended

My HP Photosmart c309a has stopped scanning, too!  I have re-installed the printer after downloading the latest driver.  I'm running Win 7.  I have undertaken the steps you outline in your very helpful post: Stop the Shell Hardware Detect and WIA and then restart them.  After a computer reboot I still get the same error 0x00000015.  I am unable to scan from the printer control panel, too. What further steps can I take?

@HevnLgh wrote:

Hi @angelblue,

 

I understand you would like to know how to enable the WIA and Shell HW detect on your computer. Please follow the steps listed below:

 

1. Go to your Start Menu and type in services.msc press Enter

 

2. You will notice 2 tabs at the bottom Extended and Standard, please select Standard

 

3. Now look for the Shell HW Detect (List is alphabetical) Right click and select Stop

 

4. Find Windows Image Acquisition (WIA) Right click and select Stop

 

5. Now you can go ahead and start both of those services by Right clicking and selecting Start

 

Please let me know if this was successful for you, or if you require more assistance.

 

Happy New Year & Thank you,

 

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‎01-15-2014 01:56 PM

HP Recommended

I found the WMI says its manual and the shell hardware detect states started automatic.  So any thing else I can do to get the scanner to scan

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‎02-23-2014 04:30 PM

HP Recommended

I tried the info given by the HP person. It did not fix the error: 0x00000015.  Any help would be appreciated.

 

This happened when I changed from scanning a photo to a document.

 

thanks. farmgirl

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‎02-23-2014 10:10 PM

HP Recommended

I had to unplug my printer and then reconnect to get rid of the error. Thanks

Farmgirl

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‎10-02-2014 03:15 PM

HP Recommended
Tried this, did not work for me. Same error msg. Any suggestions? wrthomas
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‎03-03-2015 03:22 PM

HP Recommended

Than you it worked well for me now I only have to fix the 0xc19a0005 error :indifferent:

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‎04-09-2015 04:44 AM

HP Recommended

Leuth 9-4-2015

 

Beste,

Waar kan ik  de wia-dienst    Shell HW op auto zetten??

 

ik heb het zelfde probleem.

Dank voor uw reactie.

M.V.G. Ben

 

 

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‎04-09-2015 11:53 AM

HP Recommended

Hi @pompy1 ,

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.

 

English:                                 http://h30434.www3.hp.com

 

Spanish:                               http://h30467.www3.hp.com

 

French:                                 http://h30478.www3.hp.com

 

Portuguese:                       http://h30487.www3.hp.com

 

German:                              http://h30492.www3.hp.com

 

Korean:                                http://h30491.www3.hp.com/t5/community/communitypage

 

Simplified Chinese:         http://h30471.www3.hp.com/t5/community/communitypage

 Thank you
George

I work for HP
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‎11-16-2015 10:59 PM

HP Recommended

I had the same issue and I have fixed it by updating device driver to latest version and removing the power cod of printer and scanner and by adding it again. Hope this help you to resolve your issue.

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‎04-05-2016 04:50 PM

HP Recommended

No, that doesn't work.  All those services are running.  I scan a page or another one, then I get the error message.  I can turn the printer off, then on again, sometimes it then works.  Sometimes it doesn't.  Are there solutions that work?

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