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‎01-14-2011 09:49 AM

HP Recommended

The printer copies and prints ok but when I press  the Start Fax button I get the Error 49 message, I updated the firmware but the issue still there. I'm told the formatter board has more than likely failed and it's out of warranty so I have to pay to get it repaired. Has anyone had this  same issue and managed to get it repaired for free, as I had a similar problem with a P2015 laser printer and it was fixed for free out of warranty.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2011 12:36 PM

HP Recommended

There is something that you can do but it will delete all your current settings which include fax numbers, names, stored fax, etc. You need to  perform a restore factory defaults.

On the control panel press Setup>Services>OK>Restore defaults>OK

Regards,
affableLJ
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
I am an HP employee!

View solution in original post

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9 REPLIES 9

‎01-14-2011 12:36 PM

HP Recommended

There is something that you can do but it will delete all your current settings which include fax numbers, names, stored fax, etc. You need to  perform a restore factory defaults.

On the control panel press Setup>Services>OK>Restore defaults>OK

Regards,
affableLJ
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
I am an HP employee!
Was this reply helpful? Yes No

‎09-20-2011 10:51 AM

HP Recommended

Restoring the default works. I can not send fax and probably receive as well (have not tested incoming). Even the tax dialing tones sound normal whereas before it sounded fainted and static.

Thanks for the tip!

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‎09-20-2011 10:52 AM

HP Recommended

Sorry typo. It NOW works!

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‎05-13-2012 04:41 AM - last edited on ‎05-13-2012 11:08 AM by Retired

HP Recommended

please is there someone tat can help me in italian regarding the  Error 49 on Laserjet M1522nf: I can't send and receive faxes... please it's very urgent, it's a job problem... my e-mail is:{Personal Information Removed}

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‎05-14-2012 09:16 AM

HP Recommended

Hello stella76

 

Did you try the solution provided above by affableLJ it seemed to have resolve the Error 49 for several people.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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‎11-27-2012 03:56 AM

HP Recommended

I had the same problem until today when my laserjet wont even get past initializing so I can't restore the defaults. I have tried many times unplugging and replugging, which worked off and on yesterday, but not today. It just keeps clicking and whizzing and then stops at 4 arrows on the screen.

Can anyone help please?

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‎12-15-2014 11:58 AM

HP Recommended

I did a total reset, but it did not help. I still get a 49 error message. Is there anything else to try to correct this problem? Why did it stop working.

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‎12-15-2014 11:59 AM

HP Recommended

It did not work om my machine.

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‎10-25-2016 05:45 PM

HP Recommended

Error 49, machine does not get past attempting to initialize.

There is no SETUP button on this machine to access  reset.

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