12-08-2019 08:20 AM
Error message is
"The scanner is currently in use. Please wait until your previous task is complete and then try scanning again."
I have switch the machine(s) on and off several times but software still insists a scan is taking place. How do I persuade it is not!
I can print and I can copy btu not scan.
12-10-2019 05:28 PM
@RA_2 Welcome to HP Community!
I have a few steps that should help resolve the issue:
Step 1: Download and run the HP Print and Scan Doctor
Use the HP Print and Scan Doctor to fix the issue.
Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
If the issue persists, continue to the next step.
Step 2: Stop the scanning processes, and then restart the printer and the computer
Use Windows Task Manager to stop the scanning processes, and then restart the HP product and computer.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
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