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‎09-26-2020 07:39 AM

HP Recommended
Product: HP Envy Photo 7134
Operating System: Microsoft Windows 10 (32-bit)

When I try to scan documents I receive the blue error message 00829C98 on the printer's display. The product is an HP Envy Photo 7134.

 

This procedure happens every time:

- the machine sounds weird when I'm scanning the second and third pages (not sounding weirdly at all at the first-page scanning).

- when I try to scan the fourth page, the scanner moves, sounds weird, and gets stuck at the end; the display turns blue, shows the error message 00829C98, and buttons on the display as well the power button starts to blink.

 

I've tried restarting the product, troubleshooting the printer/scanner, downloaded drivers, and updated the printer but nothing helps!

Category:
5 people had the same question
1 REPLY 1

‎09-30-2020 01:45 PM

HP Recommended

@Julius89

 

Welcome to the HP support community.

 

I am sending you a private message with steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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