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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-05-2019 07:38 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Error when scanning using HP Smart "Error loading you smart task. Please try again" (Windows 10) then program hangs.

4 people had the same question
2 REPLIES 2

‎03-05-2019 09:13 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Alternatively, try this standalone software:

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

For more scanning tips, click here


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-28-2019 12:04 PM

HP Recommended

Thanks, I'll give it a try.

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