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False Document Feeder Jam

HP Officejet Pro 6968

I scanned something earlier today and now i have a Document Feeder Jam error message on the display screen. There is no jam. Please advise on how to remove the error message.

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False Document Feeder Jam

Hi @Rachel1978

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Paper Jam".

 

Please try these steps - HP OfficeJet 6900 Printers - A 'Paper Jam' Error Displays
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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