10-23-2019 10:53 AM
Since the Catalina (10.15) macOS update my OfficeJet 7612 shows me "Automatic Document Feeder is Empty" when I want to scan a document from the glass using the HP Easy Scan tool. I've downloaded the new software (driver + essentials software) but with no luck. The message keeps popping up when hitting the "Scan" button after I place something on the glass.
Scanning via the document feeder works.
Scanning from the glass via macOS built-in option ("Printers & Scanners", "HP OfficeJet 7612", "Scanner") works if I select "Flatbed".
Solved! Go to Solution.
10-23-2019 11:17 AM
HP Easy Scan is not currently supported on Catalina, this is a known issue as listed below:
For now, you may scan using Image Capture or Printers and Scanners, till an update will become available in the future.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-30-2019 08:01 AM
I've noticed a new update (18/11) for the drivers and software. I downloaded and installed, but unfortunately the problem still exists. Any idea when this issue is resolved? I'm having difficulty to think that a company like HP doesn't rush to a solution for this matter. I'm assuming the 7012 model isn't the only one affected by this problem.
True, the suggestion made earlier is workable, but I'm pretty sure I'll be thinking "For now, you may want to purchase a Canon" when I need a new machine 🙂
12-10-2019 06:47 AM
I agree with you, affecting also my Color LaserJet PRO MFP M477. Not a cheap printer!!!!
They have acknowledge the bug more than 6 months ago ... a new version of HP Easyscan did come out but no fix for now.
This is annoying and unprofessional.
01-05-2020 04:16 AM
New version (18 december '19) brings no solution.
Installing the Easy Scan software lets you test the scanner in one of the final steps. It's possible to scan from the glass there (the test scans from the glass by default). Feeling hopeful I opened up the Easy Scan tool but the message is still there.
This is starting to annoy me ...
01-08-2020 02:10 AM
I had the same problem using Catalina 10.15.2 with my HP Officejet 4650.
I trashed the HP Easy Scan app and downloaded it again from the app store. I inserted the document using the document feeder rather than the flatbed and was able to scan both sides of it (running it through twice) and output as a single PDF file. I still can't scan direct from the flatbed, however.
I think it's a disgrace that HP still hasn't updated this software to do something so basic.
01-09-2020 07:02 AM - edited 01-09-2020 07:05 AM
Here is the workaround with which I can able to scan from Flatbed.
1. Find the IP of the printer, (in printer Setup -> Network -> View wireless summary, grab IP, e.g http://192.168.0.105/
2. Open the browser and type the IP. e.g. http://192.168.0.105 You will see the HP UI, and select the second tab -> Scan.
3. Now you can scan from Flatbed. once done, you will see the image, right-click to save/download as an image.
Hope this helps.
01-09-2020 06:44 PM
Your Webscan workaround does indeed work for me. It is, however, slower than a direct scan, and one still cannot do multi-page PDF scans. I still think it's unacceptable that HP cannot provide basic software that works for all its printers. Even worse is that customers have to spend time hunting for information on how to get their HP products to work.
01-14-2020 05:35 PM
Does the Web Scan have to be enabled; I'm unable to access any web interface via the IP address. My scanner flatbed is just unable to be used at all; none of the work arounds are working for me. (HP OfficeJet Pro 8620)