Fax Failure - "Unable to send or receive faxes"

[dhardin]

Have checked the phone line, it is good. Have checked the 2 wire cord connecting the 8600 to the phone outlet on the wall and it is good dial tone. Noticed the problem when receiving calls on the phone line, the  8600 does not recognize that a call has come in, and when i attempt to send a fax, a) no dial tone is heard from the 8600 (setting is set to LOUD), and no digits dialed.  b) fax report marks the result as No Answer.  Running the Fax Test, all i get is Fax Failure - "Unable to send or receive faxes"

Have read through the other reports of this issue on this forum, and have done the basic troubleshooting such as doing the Hard Reset which did not clear the problem.  But other suggestions of following a link in the response take me to an HP page that says "We're Sorry, we can't seem to find the page you were looking for"  

Not being very helpfull

[ShlomiL]

Hi,

to better isolate the problem, if it is hardware related or line condition related, please unplug the phone cable from teh back of your fax and restart it.

Next run a Fax Test Report again and check.

Does it still fail for Fax Failure or may it fail due to not connected to a phone line this time?

Please let me know the results, if the same results occur with no connection to a phone line this is likely an hardware failure, if it provide different results it is more likely due to a phone line or a cable issue.

Shlomi

[dhardin · Accepted solution]

Thanks Shlomi.  Unplugged the phone line from the 8600, did a power reset, and when the 8600 came back on the screen showed the "Fax Failure - Unable to send or receive faxes".  Responded with the OK, and then went ahead and attempted to run the Fax Test Report, and got the same, "Fax Failure - Unable to send or receive faxes".

don