• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJEt Pro
Microsoft Windows 7 (32-bit)

I have setup this all in one printer up in my place of work for my boss and we can't get the Fax to work. The test fax setup keeps coming back to a failed fax for a line noise test and we have a ADSL filter hooked up and It has me stumped. Can you help me with this problem we really need our fax for our job.

3 REPLIES 3
HP Recommended

Hi @m_tobinjr81

Welcome to the HP Support Community. I'd be happy to assist you.

 

What model printer are you using?

 

Kindly check the line connection. Make sure to use a 2-wire fax cable to setup a fax.

Refer to this document to know how to setup fax on the printer. For a better understanding, you may watch this video.

 

On the printer screen, go to Fax settings and turn off ECM.

Go to Tools > Run fax test.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

My  HP Officejet 4650 printer wont send out or receive a Fax why 

HP Recommended

Hi @Mike303

 

Please try these steps - Resolving Fax Problems

 

Let me know how that goes. 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.