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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Office Jet Pro 6978
Microsoft Windows 10 (32-bit)

I have purchases a HP Office Jet Pro 6978 probably more for scan to e mail and printing, really excited , can not believe i waited this long to get one, Anyway, I figured i would have a bit of an issue with the Fax because I have a Virgin home line, it does not plug into wall it is the ZTE modem thing that runs my phone. I have searched since sunday relentlessly to try to figure this out, I either will get a new land line with another provider, or figure it out, Also is a regular phone cord the same as a fax cord. Any help would be appreciated driving me crazy

3 REPLIES 3
HP Recommended

Hi,

You may follow the below guidelines to connect and set up faxing with your printer:

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/8...

 

You may be able to connect the printer to the phone line if you have an analog telephone adapter (ATA), you will need a standard 2-wire phone cors, which should be connected from 1LINE port of your printer to the online port of your ZTE modem (assuming there is a such).

 

For any issues, be sure to review the Frequently asked questions (FAQs) section of the document too and consult your phone provider to better understand your phone line capabilities.

 

Shlomi

 



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HP Recommended

Hi there, I am going to try this but i wont be able to until I purchase what you are saying to get, the way i have it set up now was a regular phone cord from printer to the ZTE base which acts like a mobile phone it is what you get when you have Virgin or other home phones besides telus or shaw.

HP Recommended

Hi there i did end up just getting another line and that is not the problem but i do have a problem i did the four months free ink, and been waiting now for almost 2 months for the black ink says its been send like along time ago, not sure what to do 

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