Feeder and flatbed not working

[jt12004]

My ADF and flatbed scanner is not working. It used to work, but now I get nothing. I have tried copying from the printer itself and also from the computer. It does not say "document loaded" when I put paper into the ADF. When I try the flatbed scanner, it will say calibrating, but the bar only moves about a cm and then goes back. 

[Betty0610]

@jt12004

Welcome to the HP Support Community.

Are you able to scan?

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303419/document/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[jt12004]

I do not have a scan feature on this printer. I tried everything that you suggested, nothing worked. I have even uninstalled and reinstalled the printer, that did not work. 

Is it possible that something is broken? 

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!