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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-16-2020 04:17 PM

HP Recommended
Product: HP Pro 7440 All in One
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan a 11x17 document on the flat bed I get a bunch for color streaks along the right edge - portrait orientation - and nothing but a white back ground shows for the actual scan area.  I have had to struggle with this many times.  I finally manage to get it working and then at some point it goes back to this same problem.  I have unplugged and let sit as suggested by HP, I have cleaned the scan area, I have tried to readjust my scan profiles.  Why won't it stay working once it does work correctly?

Category:
1 REPLY 1

‎09-19-2020 09:16 AM

HP Recommended

@Shmave

 

Welcome to the HP Support Community.

 

Does this happen from the Document Feeder too?

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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