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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 2544
Microsoft Windows 10 (32-bit)

I tried the unplug power trick and no help

3 REPLIES 3
HP Recommended

Can you see the power light solid lit, or may you see any blinking lights on the printer?

 

Can you successfully print a report by holding the Cancel button for 3 seconds?

 

what exact response occurs when trying to copy?

 

Can you see the same response when copying both black or color?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

the power light blinks when the copy button is pushed and no copy is made this happens for both color and black/white

no report prints when the cancel button is pushed

the DEVICE IS BUSY  reply comes through when trying to update

HP Recommended

Thanks for clarifying.

 

Please unplug any cable from the printer, then only plug the power button and power on the printer.

Can you see the power light now blink or solid lit?

 

Can you see any other light blinking?

 

How is the blue wireless light? off, blink or solid lit?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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