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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-28-2019 11:24 PM

HP Recommended
Product: HP Deskjet 3545
Operating System: Microsoft Windows 10 (64-bit)

Hello, i cannot do scanning and coping as the scanner gets stuck while scanning. Please help to get it rectified.

1 REPLY 1

‎10-01-2019 08:46 AM

HP Recommended

@Profren

 

Welcome to HP support community.

 

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

 

If the scanner bulb does not work, perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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