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HP 3735 wont scan on MAC

HP 3735
macOS 10.14 Mojave

Continually my scan function pops up a "HP DeskJet 3700 series [57D707] is currently unavailable. Please check if it is turned on and connected, or try again later."

Continually uninstalling and re-installing software which works for a couple of goes then gives up.

Any help would be greatly appreciated


HP Support Agent
HP Support Agent
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HP 3735 wont scan on MAC

@cozzville, Welcome to HP Support Community!


Are you able to print from your Mac to the printer?

Are you able to make photocopies on the printer?


If yes, try the solutions below, and then try to add your printer to HP Easy Scan.

  • Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

Checking for updates in HP Easy Scan

  • Run Apple Software Update: Click the Apple menu , click System Preferences, and then search for and install any available updates.

If none of the above solutions worked, try scanning with another app, such as Apple Image Capture.


Scan with Apple Image Capture


Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

 Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

  1. Open Finder , and then click Go in the top menu bar.
  2. Click Applications, and then double-click Image Capture.
  3. Click your printer name in the Devices or Shared list.
  4. Click Show Details at the bottom of the screen.

A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.
    • Kind: Set scan as color, black and white, or optimized for text only documents.
    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.
    • Size: Use a standard paper size or select the Use Custom Size option.
    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.
    • Name: Type a name for the saved scan file.
    • Format: Select the file type for the scan.


To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.
  1. Click Scan.

Let me know if this helps.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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