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OldRover13 Honor Student
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HP 4650

HP 4650
macOS 10.13 High Sierra

when I scan with my HP 4650 the scanned file has lots of vertical black lines covering the whole document. I tried cleaning the glass but it has made no difference. This problem has just started, had no problems previously.

 

It sometimes happens when I am copying a document from the flat bed, so is the problem linked?  

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Provost Provost
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Hi,

Thanks for using the HP Support Community.

 

Can you try this:

 

HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document

 

 

If both scan and copy is producing the same defect, it's likely that the scanner is defective.

 

Thanks.

I am an HP Employee
Although I am speaking for myself and not for HP.
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OldRover13 Honor Student
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Problem solved by disconnecting the power from the printer for a minute or so.

Wit hindsight should have done that in the first place.

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Provost Provost
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Hi @OldRover13 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee
Although I am speaking for myself and not for HP.
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