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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-18-2019 10:16 AM

HP Recommended
Product: HP 4650
Operating System: macOS 10.13 High Sierra

when I scan with my HP 4650 the scanned file has lots of vertical black lines covering the whole document. I tried cleaning the glass but it has made no difference. This problem has just started, had no problems previously.

 

It sometimes happens when I am copying a document from the flat bed, so is the problem linked?  

1 person had the same question
3 REPLIES 3

‎06-20-2019 07:42 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try this:

 

HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document

 

 

If both scan and copy is producing the same defect, it's likely that the scanner is defective.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
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‎06-21-2019 04:09 AM

HP Recommended

Problem solved by disconnecting the power from the printer for a minute or so.

Wit hindsight should have done that in the first place.

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‎06-22-2019 02:26 AM

HP Recommended

Hi @OldRover13 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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